Preparing to take off...

Customer Service Agents

HOW CAN WE HELP YOU?

The ideal candidate

Most people who flourish as Customer Service Agents (CSAs) are described well by these words: friendly, warm, thorough, helpful, caring, and fun-loving.

As a CSA, you’ll find your days are generally spent enhancing the travel experience of Air Canada Express customers on and off the aircraft, with care and class, while orchestrating the safe operation of aircraft movements in and out of your station.

Here’s your checklist for taking flight as a Customer Service Agent at Jazz:

  • Teamwork – Your ability to work well with others will help you fit in and offer a valuable contribution to any workforce.
  • Initiative – You will learn to take responsibility by making decisions to positively impact our customer’s experience and to better our operation.
  • Leadership – Jazz empowers all employees to lead by example. As a Jazz Customer Service Agent, you will develop the capability to lead in many situations.
  • Problem solving and decision making – You will learn to make decisions in a fast-paced environment that benefits both our customers and the dynamic nature of our business.
  • Listening – Processing important and complex information starts with listening.
  • Communication – Whether you’re helping a passenger, or problem-solving with a co-worker, you will learn to communicate effectively. Enthuse and inspire others with your tact and diplomacy.
  • Information Technology – From basic email and spreadsheets to reservation and baggage locating software, you’ll develop your technological abilities.
Spread your wings!

A Jazz Customer Service Agent has many opportunities for professional growth and development. In addition to your primary role as a Customer Service Agent, you can take on extra responsibilities within your station. Examples of these responsibilities include:

  • Station Emergency Response Coordinator
  • Occupational Safety and Health Representative
  • Station Trainer
  • Line Trainer
  • Lead Customer Service Agent
  • Senior Lead Customer Service Agent

Join our team and aim high…The sky is the limit!

What management is saying

Here’s how senior management describes CSAs fitting into the bigger Jazz picture.

“Jazz Customer Service Agents are the faces of Air Canada Express. They are experts in the check-in systems allowing them to effectively offer assistance to all customers. Our CSAs pride themselves on their positive impacts on our customers and colleagues.”

Luggage on carousel.

A bag like no other

CSAs handle a lot of bags. Here are some of the more interesting ones:

“In Bagotville, we often have cosmetic representatives who fly to Montreal for conventions and they all arrive at the airport with candy pink luggage.”
—Christelle Lauret, Customer Service Agent, YBG (Bagotville)

“I once checked a bag full of food going to Nunavut.”
—Chris Ellis, Customer Service Agent/On-The-Job Trainer, YLW (Kelowna)

“One of the Elite’s bag. Gold—a very unique look.”
—Queeny Andrada, Customer Service Agent, YZF (Yellowknife)

Luggage on carousel.

In their own words

“What I love most is seeing all those people who are so happy to go on vacation.”
—Christelle Lauret, Customer Service Agent, YBG (Bagotville)

“I always feel at home with Jazz, where all of the employees are my family.”
Jodie Bruce (pictured), Customer Service Agent, YLW (Kelowna)

Note to self

Want to hit the ground running with the wisdom of someone who’s been doing this for years? Here’s what current CSAs said they’d wished they’d know when they started out:

“Be thorough.”
—Christelle Lauret, Customer Service Agent, YBG (Bagotville)

We’re on the search for Customer Service Agents to join our team in:

▶️ Sept-Îles Airport, in Sept-Îles, Quebec.
▶️North Peace Regional Airport in Fort St. John, British Columbia
▶️Rouyn-Noranda Airport in Rouyn-Noranda, Quebec

As an Air Canada Express Customer Service Agent, you will be part of a team responsible for greeting passengers, assisting them with their check-in and bag tagging via our web-based computer system, and facilitating the boarding and deplaning of passengers.

For more information about this role or to apply, please visit: flyjazz.ca/careers

Please refer to the Jazz Aviation careers page for full job details.

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Nous recherchons des agents ou agentes – Service clientèle pour notre équipe de :

▶️ l’aéroport de Sept-Îles, au Québec.
▶️ l’aéroport régional North Peace de Fort St. John, en Colombie-Britannique
▶️ l’aéroport de Rouyn-Noranda, au Québec

En tant qu’agent ou agente – Service clientèle d’Air Canada Express, vous ferez partie d’une équipe chargée d’accueillir les passagers, de les aider à s’enregistrer et à étiqueter leurs bagages au moyen de notre système en ligne, et de les guider lors de l’embarquement et du débarquement.

Pour en savoir plus ou pour poser votre candidature, consultez ce site Web : flyjazz.ca/fr/carrieres

Consultez la page carrières de Jazz Aviation pour connaître les détails de l’offre d’emploi.

#jobsatjazz #airportlife #airportcustomerservice
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We're recruiting Customer Service Agents in Whitehorse (YXY), Yukon!

We believe each team member plays a role in ensuring our customers have a positive, lasting impression of their Air Canada Express experience.

As a Customer Service Agent, you'll represent the Air Canada Express brand by greeting passengers, assisting them with check-in and bag tagging, facilitating boarding and deplaning of all passengers and aiding individuals who require accessibility assistance.

This is an opportunity for you to take on exciting responsibilities in an inclusive, customer-first environment!

For more information about this role or to apply, click the link in our bio.

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Nous sommes à la recherche d’agents ou agentes – Service clientèle à Whitehorse (YXY), au Yukon!

Nous croyons que chaque membre de l’équipe joue un rôle pour faire en sorte que nos clients aient une impression positive et durable de leur expérience avec Air Canada Express.

À titre d’agent – Service clientèle, vous représenterez Air Canada Express en accueillant les passagers et en les aidant à s’enregistrer et à étiqueter leurs bagages, vous faciliterez l’embarquement et le débarquement de tous les passagers et vous aiderez les passagers qui ont des besoins spéciaux.

Voilà l’occasion d’assumer des responsabilités stimulantes dans un environnement inclusif et axé sur les clients!

Pour obtenir davantage d’information ou poser votre candidature, cliquez sur le lien dans notre bio.

#jobsatjazz #airportlife #airportcustomerservice #showyourjazz #aircanadaexpressjazz #togetherwearejazz #JazzAviation #jazzaviationlp #aircanadaexpress #votrejazz
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Jazz is hiring Customer Service Agents in #Moncton, NB (@monctonyqm)

We are hiring for part-time positions with the potential of increased work hours for Summer 2022.

We offer full benefits to our full-time AND part-time employees, including access to our extensive benefits package including health, dental and travel privileges.

If you have a passion for customer service, then we have the job for you!

Link in bio.

#customerservice #monctonnb #monctonjobs #customerservicejobs #airportcustomerservice

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Jazz est à la recherche d’Agent(e)s Service clientèle– Moncton (N.-B.).

Nous recrutons pour des postes à temps partiel avec la possibilité d’augmentation des heures de travail à l’été 2022.

Nous offrons des avantages complets aux employés à temps plein ET à temps partiel, y compris notre programme complet d’avantages, notamment l’assurance-maladie, l’assurance-soins dentaires et les facilités de transport.

Le service à la clientèle vous passionne? Cet emploi est pour vous!

Lien dans la bio
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You have what it takes to fly, and Jazz will be there to celebrate with you as you take to the skies. Join us at the Girls Can Fly event on May 14 at the Waterloo Wellington Flight Centre (@wwfc2213 )

Plus, we won't be there empty-handed - stay tuned for a plane-sized surprise!

To learn more about Girls Can Fly, please visit: https://wwfc.ca/girls-can-fly/

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Vous avez ce qu’il faut pour l’aviation et Jazz se réjouira avec vous lorsque vous prendrez votre envol. Joignez-vous à nous lors de l’activité Girls Can Fly le 14 mai au Waterloo Wellington Flight Centre.

Et nous n’arriverons pas les mains vides – ne manquez pas notre surprise grand format!

Pour en savoir plus sur Girls Can Fly, consultez le site: https://wwfc.ca/girls-can-fly/

#jazzaviationlp #aircanadaexpress #togetherwearejazz #flightattendant
#administrative #airportcustomerservice #dispatch #aircraftservices #jazzaviation #girlscanfly
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Let's be honest; there is an aviator✈️ in all of us deep down. So if you are a young person who identifies as a female between the ages of 8 and 18 years, Jazz is eager to welcome you aboard on May 14 for Girls Can Fly at the Waterloo Wellington Flight Centre @wwfc2213

To learn more about Girls Can Fly, please visit: https://buff.ly/3vtA3O2

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Avouons-le : il y a au fond de nous un aviateur✈️ ou une aviatrice. Si vous avez entre 8 et 18 ans et vous identifiez comme une femme, l’équipe de Jazz sera ravie de vous accueillir le 14 mai pour l’activité Girls Can Fly au Waterloo Wellington Flight Centre.

Pour en savoir plus sur Girls Can Fly, consultez le site: https://buff.ly/3vtA3O2

#jazzaviationlp #aircanadaexpress #togetherwearejazz #flightattendant
#administrative #airportcustomerservice #dispatch #aircraftservices #maintenance #jazzaviation #girlscanfly
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We are hiring Customer Service Agents in Victoria, BC!

We are hiring for part-time positions with full access to our extensive benefits package including health, dental and travel privileges.

All fully vaccinated candidates are welcome to come and meet our recruiters in person on Tuesday, April 26th between 1000 and 1700 and Wednesday, April 27th between 900 and 1500 at the Victoria International Airport at the Air Canada Check-in counter.

If you have a passion for customer service, then we have the job for you!

To apply and for more information please visit: https://bit.ly/385dYxu

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Nous embauchons des agent(e)s – Service clientèle à Victoria (C.-B.)!

Nous recrutons pour des postes à temps partiel donnant accès à notre programme complet d’avantages, notamment l’assurance-maladie, l’assurance-soins dentaires et les facilités de transport.

Les candidats et candidates entièrement vacciné(e)s sont invité(e)s à venir rencontrer nos spécialistes du recrutement en personne le mardi 26 avril entre 10 h et 17 h et le mercredi 27 avril entre 9 h et 15 h à l’aéroport international de Victoria, au comptoir d’enregistrement d’Air Canada.

Le service à la clientèle vous passionne? Cet emploi est pour vous!

Pour présenter votre candidature et en savoir plus, veuillez cliquer: https://bit.ly/385dYxu

#YYJ #jazzaviationlp #aircanadaexpress #togetherwearejazz
#airportcustomerservice #jazzaviation #victoriabc
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Join the Jazz family! Jazz is hiring Customer Service Agents in Timmins, ON! Do you have a friend or family member who might be interested in this job? Tag them in the comments! Apply now at www.flyjazz.ca/careers #YTS #Timmins #airportcustomerservice ...

Attention west coast job seekers! Jazz is hiring Customer Service Agents in Whitehorse! Do you have a friend or family member who might be interested in this job? Tag them in the comments! Apply now at www.flyjazz.ca/careers #YXY #Whitehorse #airportcustomerservice ...

We can see the smiles under there! Happy Wednesday from the Kamloops customer service team ✈️#aircanadaexpress #operatedbyjazz #airportcustomerservice ...