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Accessibility

1. Feedback Process – Air Canada Express passengers served by Jazz

Passengers of Air Canada Express flights (as operated by Jazz) are directed to provide feedback regarding accessibility matters directly to Air Canada. The Capacity Purchase Agreement between Jazz Aviation LP and Air Canada sets the policies and procedures for receiving feedback from Air Canada passengers. Jazz refers all feedback on the identified barriers and priorities to Air Canada for remediation. Refer to Air Canada’s Accessibility Plan for details on the Air Canada feedback process.

You can provide accessibility feedback to Air Canada or request an alternate format of their feedback process via any of the below options:

Diversity, Equity and Inclusion Department
7373 Cote-Vertu Blvd. West
Ville Saint-Laurent, Quebec
H4S 1Z3

Director, Customer Accessibility
525 rue Viger
Montréal, Quebec
H2Z 1G6

 

2. Feedback Process – Jazz Aviation LP Employee Accessibility Plan

Jazz employees and other parties have several avenues through which to provide feedback to Jazz. Feedback can be submitted to the following individual by telephone, email, or mail. Preferred method to receive feedback will be via email as noted below.

Manager, Development, Diversity and Learning
Jazz Aviation LP
310 Goudey Drive
Enfield, Nova Scotia
B2T 1M6 CANADA
Phone: +1 (905) 671-7471
Email the Jazz accessibility office
Online: Form to request alternate formats and submit feedback

Feedback can also be submitted via other Jazz communication media such as through messaging on the following social media:

Anonymous feedback can be submitted via the online form or the mailing address listed above. All feedback (except anonymous feedback) will be acknowledged within 72 hours of receipt via the method received. All feedback will be catalogued and retained for a period of not less than 7 years. All feedback will be included in regular assessments by the Accessibility Steering Committee, Accessibility Oversight Committee, accessibility working groups, and the Accessibility Officer to determine next steps. Feedback received, actions, and plans will be included in the annual progress reports.